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1. If the web site crashes, what happens to my order?
1. If the web site crashes while you are still placing items in your basket, those items should still be in your basket when you return to the site if you are a registered user or your browser accepts cookies.
If the web site crashes when you are authorizing an order, you should return to the site and submit it again. Our Internet associates check for duplicate orders. If we have questions about whether or not your order is duplicated we will contact you by phone or email.
If you are in the store on Toner Outlet, Inc.com and your order is inturrupted, sign in again and proceed to your order history and reprint your order.
2. How do I sign up for Toner Outlet, Inc email offers?
2. Periodically, Toner Outlet, Inc sends email messages, newsletters with special offers, money saving coupons, catalogs and helpful articles to assist you in running your business. If you would like to receive these communications, please enter your email address on our Subscribe now page or by simply calling 1–888-522-4949
3. How do I unsubscribe or remove myself from receiving Toner Outlet, Inc email offers?
3. If you no longer want to receive special offers by email, you can email us or call 1–888-522-4949 to remove your email address from our list at any time in one of two ways:
4. What do I do if I can't remember my password to get into the web site?
4. When you initially set up your password, you will be given the option of providing a question that only you know the answer to. If you forget your password later on, you will be able to see the question. If you type in the answer to your personalized question correctly, you will be given your password. If you have trouble accessing this option or would like a call center associate to help you, just call us at 1–888-522-4949 .The associate will be able to see your personalized question and ask you for the answer. If you answer correctly, the associate will give you the password.
5. How do I track my order?
5. You may contact us via e-mail, or you can call Customer Service at 1-888-522-4949 or 818-781-2600. To enable us to provide you with quicker service, please be sure to include your Order Confirmation number.
6. What is your return policy?
6. If you are not fully satisfied with the quality of your product or an item proves to be defective within 60 days, then Toner Outlet Inc. will replace the product at no additional cost and free shipping. The item & packaging must have been kept in new condition in all aspects other than the defect. For more information on return policy see terms and conditions
7. My order did not arrive when I expected it to?
7. If your order is not delivered, and you had choose shipping other than ground, to its destination on or before those dates, we will refund shipping fees associated with your purchase.
8. Will using a recycled toner cartridge void my warranty?
8. Recycled toner cartridge will not void your warranty. The Federal Trade Commission protects your right as a consumer to purchase the product or service of your choice.
9. Can a Compatible or Remanufactured toner cartridge damage my printer?
9. A Compatible or Remanufactured toner cartridge will not damage your printer. An experienced cartridge remanufacturer is important in the proper methods of recycling.
10. Will I get the same number of printed pages from a remanufactured toner cartridge as a new cartridge?
10. Toner Outlet, Inc guarantees you will get at least the same number of printed pages from our remanufactured or compatible toner cartridges as you will get from a new toner cartridge.
11. How long do you keep my Order Status history?
11. Your Order Status history will go back 12 month and will reflect your orders that were placed on Toner Outlet, Inc, via the phone or orders placed on website.
12. Other questions?
12. If you do have any other questions, please do not hesitate to contact us using the Contact Us link on the top or call us at 1-888-522-4949.
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